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Problem with your order?

Contact us immediately. If there is a problem with your order, you must contact us immediately upon receipt of goods, either by phone or email.

831-459-8800, if we are not in the office please leave a detailed message explaining the nature of the problem.

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Email us at kward@kennanward.com, with "attention customer service: return authorization needed" in the subject line. (If you do not hear back within five business days, please attempt to contact us again as we have junk-mail filters in place that occasionally block legitimate email - sorry for the inconvenience.)

Receipt of Damaged Goods

If your order arrives damaged, it is your first responsibility to contact the freight carrier (US Postal Service, UPS, or FedEx in most cases) to report that you have received a damaged package.

If you can tell before opening the package that it has been torn open, or that contents are missing, you can "Re